13.56.550 Delinquent payments - Hearings - Adjustments and security deposits.
The director, or the director's designee, shall conduct any hearings requested to contest delinquencies, shut-off notices, or security deposit requirements. If the director determines that the secuity deposit required was not justified by a tenant's own credit worthiness or the delinquency was due to billing errors, the intervention of strangers, sickness, or other meritorious causes, the director may correct any erros in the amount of the security deposit or billing and issue a credit memorandum receipt in lieu of the delinquency charge and shall state on the credit memorandum receipt the cause or causes for issuance.
Prior to the adoption of 6497 on 03/24/2010, Section 13.56.550 read as follows.
If the superintendent determines that the delinquency was due to the intervention of strangers, sickness, or other meritorious causes, the superintendent may issue a credit memorandum receipt in lieu of the penalty, where the superintendent believes the cause just, and shall state on the credit memorandum receipt the cause or causes for issuance. (Prior code § 10.18.570)